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Are you looking for employees with foreign language skills in your international Call Centre and do you need to assess their language skills?
Then we are your right partner being experienced professionals for assessment of foreign language skills. We have been guaranteeing best quality in foreign language assessment for filling workplaces for over 20 years. Our tests are online regardless of geographical barriers. language assessment for call centre Scandinavian languages
In which languages do we offer language assessment tests for companies?
We offer language assessment tests in all the most popular languages. These include language tests in Scandinavian languages such as Danish, Swedish, Norwegian, and Finnish. Of course, we also assess other European languages, Slavic languages, Italian, Spanish, French, Polish or Russian and Asian languages such as Chinese, Korean, or Japanese. language assessment for call center Scandinavian languages
Which language competences do we assess in particular?
Our exams include all four skills: speaking, writing, reading and note-taking comprehension.
We measure according to the Common European Framework of Reference for Languages which is divided into a scale of three levels – elementary (A), autonomous (B) and near-native proficiency (C).
For this purpose, we have compiled audit materials for call centres of different business sectors, such as tourism, IT, sales, patient enquiries for clinics and doctors, and others.
Are our language examiners native speakers?
Of course, all our language examiners are native speakers and come from diverse backgrounds such as language training and companies, and have had concrete experience in call centres.
Which companies employ staff in call centres and what requirements are placed on employees?
Companies increasingly operate on an international level and employ call centre agents worldwide, who are thus the contact point for customers. The call centre employee advises on problems with products and services, acts as a mediator, and accepts complaints. In general, companies from almost all sectors employ call centre agents. These can be hotel chains, accommodation providers, car rental companies, personnel service providers for personnel placement and employee leasing and others. Among them, employees are sought for the inbound and outbound areas. language assessment for call centre Scandinavian languages
This requires exceptionally good language skills, especially for surveys, opinion polls or the submission of new contracts. Therefore, proficiency in the second or third language is of utmost importance for our clients to create trust with their client.
What advantages do you gain as a company from our evaluation system of the foreign language level of your call center employees?
And there we come in, so that you can get a reliable assessment of the foreign language skills of your potential call centre employees. We are independent language certifiers and therefore, we guarantee objective assessments.
What additional requirements do you place on your employees in the contact, service, or call centre environment?
You can certainly expect excellent communication skills and manners when advising or selling via Zoom or other platforms.
Our add-on package includes webinars around on-screen and phone etiquette. language assessment for call centre Scandinavian languages
Do you have further questions, or do you need additional services that are not listed here and belong to our portfolio?
Then please email us. We look forward to hearing from you so that we can provide you with customized answers and solutions:
We look forward to collaborating with you!
Your BK Translation team